Help Center

To place an order, simply browse our site, select your favorite items and add them to your cart or start creating. Once you have completed your selection, click on “Order” and follow the instructions to finalize your purchase.

We accept major credit cards (Visa, MasterCard, American Express), as well as PayPal and other secure payment methods. All payments are processed through certified platforms to ensure the security of your data.

No, it is not possible to modify an order once it has been validated. To ensure fast processing and shipping, we immediately prepare your order. We therefore invite you to carefully check your information and selection before finalizing your purchase.

Absolutely! And we will be happy to welcome you. Check our opening hours and wait for our email "your order is ready" before showing up.

For optimal results, we recommend a minimum resolution of 300 DPI. Specifically:

• For a 4x6 inch format, allow at least 1800 pixels on the longest side.
• For an 8x10 inch format, approximately 3000 pixels.
• For an enlargement, 12x18 in, 5400 pixels.

Avoid screenshots or compressed images, which may produce a blurry or pixelated result when printed.

We accept files in JPG, PNG and SVG format.

A confirmation email is automatically sent after payment. Remember to check your spam folder if you don't receive it within a few minutes.
according to your order.

Our delivery times generally vary between 3 and 7 business days depending on your location and product availability. You will receive a confirmation email with a tracking number as soon as your order is shipped.

Yes, as soon as your order is shipped, you will receive a tracking number allowing you to follow the progress of your package in real time.

Shipping costs are calculated based on the weight, volume of your order and your shipping address. They are clearly indicated during checkout. For orders over a certain amount, shipping is sometimes free.

Delivery charges are calculated based on the weight and volume of your order and your delivery address. They are clearly displayed at checkout. For orders exceeding a certain amount, delivery is sometimes free.

Log in to your account by clicking the "Account" icon. You'll be able to view your order history and track your order details. A tracking number will also be emailed to you as soon as your order is shipped.

Absolutely! And we'd be delighted to welcome you. Check our opening hours and wait for our email "Your order is
"Ready" before introducing yourself.

Check the status with your tracking number. If you haven't received anything after 10 business days following shipment, contact us.

Yes. When placing your order, you can specify a delivery address that is different from the billing address.

Your order will be packaged in a rigid envelope, box, or tube. We ensure the packaging is adequate so your order arrives intact.

We invite you to read our return and refund policy to know all our terms and conditions.

We accept major credit cards (Visa, MasterCard, American Express), as well as PayPal and other secure payment methods. All payments are processed through certified platforms to guarantee the security of your data.

Yes. Payments are processed through a secure platform that complies with data protection standards.

Every product sold by Picolabo comes with a quality guarantee. If you notice a manufacturing defect or printing error, we will correct the problem free of charge.

For any questions or follow-up requests, please do not hesitate to contact our customer service — we are here to help you.

Once your return is received and inspected, we will notify you that your refund has been validated. Please allow an additional 3-5 business days for the amount to be credited to your account.

Once your order is placed, it immediately enters our production workflow. Therefore, it is no longer possible to modify it. We encourage you to carefully check your information and selection before finalizing your purchase. Previewing the mockup of the result is a key step!

Since our products are personalized from your photos, they are non-refundable if you change your mind.

You can contact us via our contact form available here , by email at info@picolabo.ca or by calling us at 819-805-0921

Our customer service is available from Wednesday to Friday, from 10:00 to 17:00. Outside of these hours, you can leave us a message and we will respond as soon as possible.

Every product sold by Picolabo is accompanied by a quality guarantee. For any questions regarding a manufacturing defect or a problem encountered, please contact our customer service so that we can assist you as best we can.

Most of our products are manufactured directly in our laboratory, ensuring strict quality control. We also collaborate with carefully selected Canadian partners to offer a diversified range that meets the highest standards.